ShipMonk Product Development

In the early days of ShipMonk there were only a few of us grinding away to grow our 3PL that could. We all lived with Honza Bednář in Florida, where we would spend days discussing strategy, solving problems, programming, and building our business foundations from scratch. It all paid off.

We ship tens of thousands of packages daily, with massive growth potential ahead.

In our early years, we focused strictly on the US market, but today we also operate warehouses in Mexico, Canada, the UK, and Cheb. This forces us to rethink established ways of working and brings plenty of exciting challenges.

Our mission is to be a leading global player in fulfillment, enabling our customers to get their goods to any country in the world. Quickly and reliably.

We take what could be mundane and turn it into a dynamic, fast-paced adventure. For us, using technology to improve ecommerce fulfillment is more than a job—it’s a passion, a lifestyle, and a relentless drive to do it better every day. We thrive on innovation, from solving day-to-day operational hurdles to tackling complex issues no one else dares to touch.

For us, logistics is never boring. It’s a thrilling, ever-evolving journey where we get to push boundaries and make a real impact on ecommerce brands.

ShipMonk operates with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. ShipMonk operates 12 worldwide fulfillment centers located in the Czech Republic, U.K, U.S., Canada, and Mexico. Our teams across the globe handle a large assortment of complex operational and strategic aspects of the business. In ShipMonk’s Prague-based development office, we devise ways to enhance our software to operate more efficiently and turn complex systems into user-friendly solutions.

We build self-sufficient teams that own their successes—and learn from their challenges. From developing new features to solving complex problems, each team is empowered to drive their own path forward. Our leaders are encouraged to think big, challenge the status quo, and push the boundaries of what's possible.

These days, there’s hardly a company or dev team that isn’t constantly talking about AI. Right from the start, we made sure to give our people a clear signal and full support to use it. It’s not just about paying for licenses and trying out various tools. We’ve set clear guidelines on how to use AI safely, effectively, and correctly, backed by plenty of internal training and workshops. Everything is documented, which not only helps with repetitive tasks, but also lightens the load early on while you get your bearings in the code and documentation.

Rather, we tackle complex operational challenges as they arise, requiring us to react fast, draw on past experience, and engineer non-trivial solutions. In the past, our hiring process focused heavily on tech excellence and hunting for top-notch talent. We’re still looking for technically skilled people, but they also need a business mindset—people curious about how things work, driven to get to the bottom of them, and able to look at a problem from multiple angles to grasp it holistically, making sure it delivers technically, commercially, and for the end user.

Even though we experiment often and build prototypes, we never do half-baked work. We do everything properly right from the first bracket. Even a small mistake can have a huge impact here. That’s why everyone needs to take full ownership of their work, think through what they’re doing, and ensure it’s genuinely the best way to solve it. Code going into production is guarded by over 15,000 integration tests, and we take code reviews seriously—ours are strictly two-tiered.

ShipMonk is where speed meets precision. 

Every year, the peak holiday season is a beast. Black Friday, Cyber Monday—you name it. It's the time when we push the limits of logistics, working at 110% to handle the surge in orders. Our team digs in, pulls together, and gets the job done. The best innovations are born spontaneously during this demanding time, and we call them “peak hacks”. We end up keeping some of them after this crazy season is done and using them to enhance operations going forward.

But peak season isn’t just about surviving. It’s about thriving. We use this intense time to experiment, innovate, and build lasting solutions that make us better year-round. And when it's over, we celebrate the hell out of it.

ShipMonk is a place where you can specialize and become a true expert in your field. That’s helped us build a highly senior team, meaning every discussion and kitchen chat can inspire you and push you forward. Plus, people here are genuinely eager to share knowledge and support you. Today, we’re also more open to junior talent, people who may lack experience, but bring high energy and a drive to succeed. Here, they'll find massive room for growth and the chance to build great products with real-world impact.

We are experienced enough to know that going it alone doesn’t support growth and working as a team. When it comes to complex challenges encountered in our 3PL, and the broader industry, we put our heads together because every potential solution needs to be assessed from different perspectives. We present all ideas, harmonize expectations, and debug the direction of the solution. In the process, we don’t pretend; we are honest with each other. If we don’t agree, we approach an issue with intelligent debate of the facts. We don’t look at any matter in only black and white. We always solve problems by considering all angles before we enter the realization phase of a project or solution.

We genuinely care about what happens in the company. We ask questions, debate, and use our insights to actively shape both the product and how we work. When we spot something that isn't working, we react fast to eliminate bottlenecks and roll out improvements.

Sharing comes completely naturally to us. We host internal meetups, All-Hands, and external events, constantly learning from one another. Whenever a team succeeds, we set up an edu session to share our wins, new features, and cool findings. Teams grab beers together, host ping-pong tournaments, and usually end up talking about what’s happening at ShipMonk and who’s working on what—you can feel in every conversation that people here truly want to push ShipMonk forward.

ShipMonk is a team-oriented company, and we enjoy meeting and interacting with each other regularly. Although we have the option to work remotely, most of us come to the office regularly because we simply like it there. Being together also tends to spark more ideas, and helps things progress faster.

There's always something happening here as well. Our team organizes a variety of events, both for ShipMonkers and with people outside the company. We often play board games, arrange LAN parties, get drinks after work, enjoy Karlín folklore, and go cycling together. Our colleagues share stories from their travels, make us part of big events in their lives, and teach us new skills like how to care for indoor plants. :)

You can find us in our offices in Karlín, on Rohanské nábřeží.