Open position at REVOLGY

Cloud Operations Associate for Google Workspace

Work schedule
Part-time (Remote job)

The Operations team at Revolgy is responsible for smooth operation of our customers' infrastructure by monitoring, alerting, troubleshooting and supporting 24/7. As a Cloud Operations Associate oriented on Google Workspace, you will be supporting clients in both local and international projects. Mainly interacting with clients and solving their issues and requests through various communication channels.  

🧭 What will you do?

  • Provide 1st level contact (email, phone and other channels) and convey resolutions to customer issues and 2nd level where possible according to internal team and company processes
  • Regularly update cases in our ticketing system within SLA
  • Cooperate on unresolved queries with the next level of support or other departments
  • Design and maintain processes which will lead to better customer experience or higher team efficiency
  • Proactively recommend improvements for business processes to increase operations performance
  • Perform various tasks in management consoles where applicable
  • Engage and communicate with our providers (Google, Amazon, others)
  • Support team and perform administrative and improvement tasks

🔥 Must haves

  • Fluent and confident communication skills in English and Czech language (B2/C1)

  • Basic knowledge of Google Workspace tools and being an active user
  • Exceptional verbal and written communication skills

🙌 Nice to have 

(Don't worry if you don't have these skills, we will teach you 😉)

  • Understanding the administration of Google Workspace and email communication
  • User knowledge of a CRM system (HubSpot, others)
  • Experience with following tools: FreshDesk Support Desk, FreshDesk Contact Center, GCP, AWS, Notion

Revolgy Offerings 💗

Remote-first culture · 5 weeks of paid vacation · 3 sick days · Company sim card with unlimited data and mobile phone contribution · Company notebook · GallupStrengths talent DNA analysis · Fully-funded learning time · Paid training and certifications · Knowledge sharing & educational programs provided by Google, AWS, and other technology partners · Company events

(The offerings differ based on the type of cooperation and location)

Locations where we can offer employment contract: Czech Republic, Slovak Republic, Estonia and UK. Other as freelancing only.

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