Open position at Rossum

Credit Collection Specialist

Work schedule
Full-time
Address
Křižíkova 34 Prague 8 180 00

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.  

You’ll be responsible for: 

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

You should apply if you have: 

  • Proven experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Knowledge of Netsuite is a plus
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • High school diploma; Associate’s/Bachelor’s degree is a plus


        
          Ivona Macháčková
        

        
          –
        

        
          Onboarding Manager
Ivona Macháčková
Onboarding Manager

What we offer (Benefits)  

We are building a hyper-growth SaaS startup following the best Silicon Valley practices, in Prague.

  • Stock options
  • 5 weeks of vacation
  • 5 sick days / personal time off
  • Flexible working hours, hybrid regime of work
  • Extra two weeks for paternity leave
  • High end laptop & other necessary tech
  • English & Czech language lessons on all levels
  • Tasty snacks, food and beverages in the office
  • Multisport card to access sports facilities
  • Referral program

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