Customer Success Manager (Italian & Spanish) (Prague)

• Able to work effectively in Italian, English, and ideally Spanish

• Build strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
• Create, execute and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
• Identify other teams within customer organisations who could gain value from Wrike, and collaborate with sales partners in further showcasing the value of Wrike
• Partner with customers to establish clear business goals, timelines, priorities and metrics of success.
• Serve as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
• Work as a respected Coach and Mentor within the Wrike services organisation, leveraging your significant customer management and services experience across various customer org types.
• Develop a joint success plan with sales partners for your customers.
• Work with a deployment consultant to understand customer use cases and work processes ensuring they get maximum value from using Wrike to maximise.
• Conduct Executive Business Reviews (EBRs) to assess progress against goals, opportunities for improvement, and impact of Wrike on team productivity
• Monitor your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
• Maintain and leverage our Customer Success Management platform to maintain detailed customer centric actions and communication plans

• Experience in a customer facing-role supporting mid marketl clients, ideally in an account management or customer success/services role.

• Experience working with marketing teams, IT teams, PMO teams.
• Able to build and maintain strong relationships with a diverse set of clients, including executives.
• You are knowledgeable, experienced in project management, business process redesign, and change management.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly

You will stand out with:

• Having a problem solver mentality, being a critical thinker and generally curious

• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• Being a strong team player
• Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
• Being creative and innovative

• 25 days of holidays
• Cafeteria (Benefit plus) 40,000 CZK annual budget
• Meal vouchers 4000 CZK monthly
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan
• Mobile tariffs
• Life Insurance plan
• „Lítačka“ transportation annual coupon reimbursement
• Multisport card
• Parental leave

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Wrike promotes a hybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

📈 Deliver Business Outcomes

🥇 Be better than the competition

🚀 Move fast. Then, move faster

🤝 Know our customers

🏆 We win together

💪 Have courage