Open position at Greenlight

Customer Support Manager

Work schedule
Full-time
Address
Budova Delta, Za Brumlovkou 5/1559, 140 00 Praha 4, Czechia

We're on the hunt for an experienced senior customer service manager who will establish and own customer support services in our Prague office. We're looking for someone capable of analyzing Greenlight's current and future situation in relation to our customer base. Our customer service manager should recommend and implement the right tools to provide a diverse, sophisticated set of customer services at scale. This is a full-time role that will require cooperation across multiple teams, including executive reports, product development, marketing and communications, key account management and business development.

Primary responsibilities:

  • Analyze Greenlight's customer service needs
  • Recommend relevant tools to take into use
  • Implement a set of best practices
  • Manage customer service on a global scale
  • Understand Greenlight products and their environments
  • Provide full service and support to Greenlight's products and clients
  • Build sustainable relationships

Specs that we're after:

  • Native English speaker
  • Excellent communication skills
  • The ability to think outside the box
  • A solid background in customer service
  • Multicultural sensitivity
  • An understanding of global business
  • The ability to clearly and professionally present information

Greenlight
Greenlight

What to look forward to upon joining us?

  • A company iPhone and notebook of your choice
  • Being part of a startup with a long-term vision and global potential
  • Inspiring environment of award-winning offices in Prague's technology hub in Brumlovka
  • Equally inspiring team members with a wide range of experience (Seznam, MSD, Avast, Facebook, SAP and Socialbakers)
  • Reasonable timesheeting and hassle-free home office/sick days/allowances
  • Sneak-peeks of prototypes and hands-on experience with state-of-the-art hardware
  • Fresh food and sport possibilities
  • Yoga practice twice a week

        
          Tomáš Nadymáček
        

        
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          Designer
Tomáš Nadymáček
Designer

        
          Jarda Souček
        

        
          –
        

        
          Digital Solutions Manager
Jarda Souček
Digital Solutions Manager

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