Open position at NN IT HUB Prague

Junior MCR Operation Support Officer

Work schedule
Karla Engliše 3201/6, 150 00 Praha 5-Smíchov, Česko

We are a community of IT enthusiasts! Our team consists of ethical hackers, security and data analysts, application developers, and infrastructure engineers. Even if there are almost 180 of us, we still keep the start-up mindset and family atmosphere. We can offer you autonomy, exciting projects and the possibility of quick career growth. If you are interested in cybersecurity, in-house application development, data analytics, or infrastructure, you should definitely meet us.

A junior MCR Operation Support Officer role is a position mainly focused on the improvement of MCR Operations. The workload is assigned through Agile principles with delivery based on sprints. 

Your responsibilities would be to:

  • Works on tasks assigned within the Agile team focused on delivering tangible outcomes after each sprint.

  • Analyzes and reports events according to instructions and within SLA's and is able to notice deviations in the reporting.
  • Clear understand of what infrastruction and application monitoring is and ability to understand business and MCR Operators needs.
  • Actively supports and contributes to improvements of the MCR services.
  • Ability to plans tasks and activities together with team and stakeholders.
  • Ability to create, update and review work instructions, processes and upload them into needed directory/system
  • Pro-actively manages the tasks and continuous proposals of improvements.       

A few words from your future manager:

          Michele Stefano


          Service Delivery Manager
Michele Stefano
Service Delivery Manager

What is expected from you?

  • Advanced knowledge of ITIL

  • Knowledge of Agile way of working
  • Knowledge and experience with Infrastructure Monitoring and its Tools
  • Basic knowledge of Operating Systems (Windows, Linux)
  • Basic knowledge of IT Infrastructure (Storage, Vmware, networking)
  • Good comminication skills
  • Ability to prioritize work based on Operations needs         

You can look forward to:

  • Stable international company with young international team!
  • Unlimited budget for your education

  • Design office in the Anděl, in the very center of Prague, however currently we work from home
  • Space for your projects - 3D printer and laboratory also for your private use
  • Wide range of benefits such as language courses, iPhone 11, MultiSport Card, Cafeteria program, Home office allowance…

We are looking forward to have a talk with you about this opportunity. 👍

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