Open position at Y Soft

Junior Technical Consultant

Work schedule
Technology Park, Technická 2948/13 616 00 Brno Czech Republic

We are seeking a new colleague who will participate in providing the best support in the market to Y Soft partners and customers via Service Desk, phone calls, remote assistance and directly on-site. The ideal candidate will ensure know-how transfer to partner representatives via on-site or online training. We are looking for a person who will implement and demonstrate Y Soft solutions to partners and customers.

Responsibilities & Tasks

  • Provide technical pre-sales & post-sales consultations for the Y Soft product portfolio (SW & HW)
  • Provide incident troubleshooting, problem analysis and software testing (ServiceDesk, phone calls, on-site or remote) for the Y Soft product portfolio (SW & HW)
  • Cooperate with sales & development teams on a daily basis
  • Deliver implementations, upgrades and configurations for Y Soft products
  • Deliver the highest level of satisfaction with the services offered by the company
  • Build and sustain a relationship as the primary technical contact for partners
  • Participate on internal projects and strategic department activities aligned with the company's business goals and tactics

Y Soft
Y Soft

          Václav Muchna


          Co-founder & COO
Václav Muchna
Co-founder & COO

Role requirements

  • Technical background in TCP/IP Networks and IT services
  • Previous experiences with operating systems, networks and databases are welcomed (Windows, Windows Servers, TCP/IP, SQL etc.)
  • Advanced (B2) written and spoken English (other languages are an advantage), native Czech
  • Customer oriented and independent with the ability to deliver easy-to-follow solutions
  • Willingness to learn and study new IT technologies and strive for technical background growth
  • Willingness to travel, even abroad
  • Proactive understanding of partner/customer needs and delivery of satisfactory services/solutions
  • Good communication skills, analytical thinking
  • Proactively and enthusiastically accept and challenge various IT/networking issues
  • Driving license B

We offer

  • Work place in Brno or Prague
  • Non-routine creative work content
  • Dynamic, open-minded and dedicated team driven by commitment and enthusiasm
  • Up to 8 free days, 3 sick days
  • Flexible working hours, home office
  • Dog-friendly office
  • Quarterly bonuses
  • Employee stock options
  • Free personal use of 3D printers
  • Language education support
  • Family club, contribution to kindergarten fee
  • Meal vouchers
  • Vitamin package
  • Daily fresh fruit / vegetables
  • Community breakfast every Friday

Líbí se mi, že tady vidím výsledky. Což je v málokteré firmě. Lidi si to ve Y Softu do manažerských rolí odpracovali. Něco umí a mají respekt. Přijde doba, kdy Y Soft bude celosvětově známý v oboru podnikových služeb. Bude mít respekt a já budu vědět, že jsem byl u toho a pomohl jsem tomu.

Lukáš Maňásek, Chief Sales Officer

More info

If you want to join our team, send us your curriculum vitae and a letter outlining your motivation for this role. 

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