Tech Support Lead

Who We Are

First, a bit about us. STRV is a software design and engineering team that delivers next-level products. Here since 2004, we’ve delivered solutions for partners ranging from startups to enterprises, including Barry’s, Microsoft, MedMen, Barnes & Noble, The Athletic, Autodesk and more.

We focus on mobile applications, websites, backend infrastructure, IoT, blockchain and data science/machine learning/AI. The culture is very open and friendly, with everyone on the team self-driven in delivering the highest possible value for clients — because we all care about building partnerships and creating products that make us proud. But you’ve probably scrolled our web and read about all that already.

How You Fit In

You’re a perfect fit for this role if you have at least a few years of experience with IT support. Our IT department is small but powerful — a dynamic duo of the Lead (you?) and one colleague — so we’re expecting you to jump straight in.

Having managerial experience is a plus but not mandatory. But you definitely should be eager, willing and able to venture into leadership and managerial duties — as you’ll be responsible for the whole department. And if you have some small worries, we have an in-house Leadership Academy that can help you out.

By the way, we’re about to open a new office in Brno and one of your first challenges will be to make it all happen smoothly from the IT perspective.

At STRV, Your Role Will Be To

• Take responsibility for the whole IT department
• Become the owner of all IT at STRV
• Take over the IT budget and forecasting
• Be a Lead/Manager to your colleague
• Provide IT support to everyone at STRV — both SW and HW
• Distribute tasks among you and your colleague to make sure they’re executed on time
• Handle a substantial part of the incoming tasks hands-on
• Control access to all company systems for everyone
• Manage all software licenses within STRV
• Take care of all IT-related purchasing
• Work closely with STRV’s Information Security Officer to ensure the highest level of security
• Respond to and resolve potential incidents
• Gradually take over the configuration and management of tools used at STRV, from Confluence to Jira, Github and beyond
• Never settle; continuously come up with IT-related improvements and execute them

We Expect You To Have

• At least three years of experience with Tech Support
• Ability to balance hands-on and organizational work
• Willingness to learn
• “Never settle” attitude, always pushing the status quo
• Advanced communication skills in English are a must, and knowledge of Czech is an asset
• Proficiency with macOS, Windows and Linux
• Ability to troubleshoot software issues and problems in general
• Natural tendency to think outside of the box

International Community

A few things to know: STRV people represent about 26 nationalities, so our official language is English. For people that decide to relocate to the Czech Republic, we’re always happy to provide visa sponsorships and relocation support. And as for meeting our US clients, there may be times you’ll get to visit them — or you may see them strolling through our Prague office since they’re often curious to see the STRV in action and to meet their team in person.

Perks & Benefits

We want you to feel at home. Our benefits help make sure that you remain productive, have all the tools you need, and stay in great shape both mentally and physically. Here’s what we offer:

• Flexible working hours (option to work from home two days a week)
• Five weeks of vacation
• MacBook
• External display, extra charger and accessories
• iPhone or Android phone based on your preference
• Phone plan for work and personal use with 30GB of data
• 3D printer available for all
• Fully equipped gym in our Prague office with in-person
• Play areas with Xbox, foosball, pool table, ping-pong
• Multisport card to access other sports facilities (50% contribution)
• Craft coffee, tea, and matcha
• Award-winning office, rooftop bar, event space, relaxing zones, BBQ grill
• Conferences, meetups, seminars to support personal growth
• Themed events, team buildings, parties to cultivate the spirit of STRV