Open position at Tatum

Technical Support Engineer

Work schedule
Full-time (Remote job)

We are looking for a Technical Support Engineer to provide assistance to our customers. Technical Support Engineer responsibilities include troubleshooting REST API calls and crypto transaction in the blockchain. If you’re naturally a helper, enjoy assisting people and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.  

          Přemysl Trojan


Přemysl Trojan

          Kristýna Cívková


          Backoffice Assistant
Kristýna Cívková
Backoffice Assistant


  • Ensure a great Tech Support experience, create engaged customers and facilitate organic growth
  • Troubleshoot REST API calls and crypto transactions in the blockchain
  • Research, diagnose, troubleshoot and identify solutions to resolve customer’s issues
  • Document technical knowledge in the form of notes and manuals
  • Assist in creating training courses, educational materials, and developing processes to teach the Tatum technology
  • Coach staff and customers on the best way to use Tatum to build blockchain applications
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Work cross-functionally with Product, Engineering, and Marketing to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using Tatum


  • 2+ years of experience in providing L2/L3 technical support or related
  • Proven experience with REST API, (cURL, Postman, JS)
  • Basic experience with GitHub. Desirable with Docker
  • Experience with programming languages
  • Working knowledge of customer service tools, (Freshdesk, Notion, Click-up)
  • Ability to provide step-by-step technical help, both written and verbal
  • Detail-oriented and thorough in troubleshooting fine print Technical issues
  • Customer service orientation
  • Proficiency in English
  • Must have worked in a fast-paced and high-growth startup
  • Must be based on US East Coast (EST) or Europe West (GMT or CET).


  • Work from anywhere - Most of our team works remotely. Nevertheless, you are also always welcome in our office in Brno or London
  • Flexible hours - Work whenever it suits your personal schedule. For most positions, we don't have any fixed hours
  • 25 days off

Ready to hop on our fast train to the future? Become a #Tatumer! Feel free to contact us with your resume or a link to your LinkedIn profile. We would love to show you who we are and how we do things.

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