Open position at Tatum

Technical Support Engineer

Work schedule
Full-time (Remote job)

We are looking for a Technical Support Engineer to provide assistance to our customers. Technical Support Engineer responsibilities include troubleshooting REST API calls and crypto transaction in the blockchain. If you’re naturally a helper, enjoy assisting people and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.  


        
          Přemysl Trojan
        

        
          –
        

        
          CFO
Přemysl Trojan
CFO

        
          Kristýna Cívková
        

        
          –
        

        
          Backoffice Assistant
Kristýna Cívková
Backoffice Assistant

Responsibilities

  • Ensure a great Tech Support experience, create engaged customers and facilitate organic growth
  • Troubleshoot REST API calls and crypto transactions in the blockchain
  • Research, diagnose, troubleshoot and identify solutions to resolve customer’s issues
  • Document technical knowledge in the form of notes and manuals
  • Assist in creating training courses, educational materials, and developing processes to teach the Tatum technology
  • Coach staff and customers on the best way to use Tatum to build blockchain applications
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Work cross-functionally with Product, Engineering, and Marketing to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using Tatum

Requirements

  • 2+ years of experience in providing L2/L3 technical support or related
  • Proven experience with REST API, (cURL, Postman, JS)
  • Basic experience with GitHub. Desirable with Docker
  • Experience with programming languages
  • Working knowledge of customer service tools, (Freshdesk, Notion, Click-up)
  • Ability to provide step-by-step technical help, both written and verbal
  • Detail-oriented and thorough in troubleshooting fine print Technical issues
  • Customer service orientation
  • Proficiency in English
  • Must have worked in a fast-paced and high-growth startup
  • Must be based on US East Coast (EST) or Europe West (GMT or CET).

Benefits

  • Work from anywhere - Most of our team works remotely. Nevertheless, you are also always welcome in our office in Brno or London
  • Flexible hours - Work whenever it suits your personal schedule. For most positions, we don't have any fixed hours
  • 25 days off

Ready to hop on our fast train to the future? Become a #Tatumer! Feel free to contact us with your resume or a link to your LinkedIn profile. We would love to show you who we are and how we do things.

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