Wrike Renewals Manager with Spanish OR Italian

We're looking for a passionate and hungry Renewals Manager who will join our fast-growing Customer Success Organization at the Wrike part of Citrix.

Position Overview

This role will be focused on the closed-loop process of the subscription renewal. You will assist the Sales and Finance team - you will quote, revise, report and close renewal opportunities. You will act as a key individual contributor on a Renewals team that consistently delivers market-leading retention rates and more. The team you’ll join is a culmination of individuals who are passionate about customer loyalty and committed to bringing the right people together with the intention of securing and growing our revenue.

Responsibilities

• Quoting and building the renewal opportunities as well as order forms for the Wrike Renewals team
• Work reactively on cancellation requests
• Collaborate closely with Customer Success Managers when identifying risk
• Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce CRM
• Propose and build processes that will aid in automation of the renewal workflow
• Act as liaison between Finance, Sales and Customers
• Assisting the Billing team with collections
• Uncover trends in subscription automation practices that can improve the customer success renewal workflow

Basic Qualifications

• Fluent English and Spanish OR English and Italian are essential

Preferred Qualifications

• Fluency in Italian and Portuguese is strongly preferred
• Proven and effective negotiation skills
• Excellent written and verbal communication skills
• Team player with a growth mindset
• Some experience in a customer-facing position
• Aptitude for and interest in workflow processes and automation
• Excellent organizational and time management skills