Open position at NN IT HUB Prague

AI Engineer

Work schedule
Karla Engliše 3201/6, 150 00 Praha 5-Smíchov, Česko

As an AI Engineer, you will lead the design, development, and deployment of AI-driven products within the Digital Frictionless Customer Journeys and Portals (DFCJP) workstream, contributing to the company’s goals of automation, operational harmonization, and enhanced customer experience.

Our application will be a virtual assistant that will help our sales and support agents to deliver exceptional service to our customers. The virtual assistant will use natural language processing and deep learning to provide smart recommendations and action items based on the interaction between NN and the end user. Some of the features of the virtual assistant include:

  • Creating memos 
  • Providing feedback to the agent 
  • Booking next appointments 
  • And many more! 

Your main responsibilities would be to:

  • Design innovative AI solutions to improve operations in claims processing and contact center automations.

  • Develop and deploy AI models.
  • Collaborate with product management and other team members to align AI strategies with business objectives
  • Drive the implementation of AI initiatives across all business units, ensuring adaptability and scalability
  • Monitor and analyze the performance of AI systems to achieve cost savings and operational efficiency
  • Contribute to the reduction of customer effort scores and the increase of straight-through process ratios
  • Stay abreast of the latest AI technologies and methodologies to maintain competitive edge
  • Mentor and provide technical guidance to other members of the AI squad       

          Michal Gerthofer


          Data Science & AI Services Manager
Michal Gerthofer
Data Science & AI Services Manager

Your profile:

  • Expertise in AI and machine learning, with a strong background in model development and deployment

  • Expertise in AI and machine learning, with experience in model development, deployment, and scaling
  • Industry experience in insurance or related fields, with a focus on automation and operational efficiency
  • Proficiency in Python and experience with platforms such as Azure AI.        

We offer:

  • Home office, 5 weeks of vacation, and 5 annual Well-being days
  • 3% employer supplemental pension monthly contribution
  • Unlimited budget for your education (hard and soft skills, Language courses)
  • Meal contribution, Cafeteria program, monthly home office allowance
  • Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
  • iPhone, personal Office 365 License, O2 Family discounts
  • Volunteering days to support our community
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Amazing working space near Anděl

If this sounds like your dream job, apply and let´s find out if we have a match here! :)

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