Open position at Bonami

Customer care specialist for Croatian market

Work schedule
Full-time (Remote job)

11 years, 11 countries. Bonami is one of the most influential furniture and home decor omni-channels based in Central and Eastern Europe. Founded in 2013 in the Czech Republic as an online retailer, part of the Miton group. As a Customer Service Representative for the Croatian market, you will play a vital role in ensuring customer satisfaction and building strong relationships. 

βœ… What You'll Do: βœ…

πŸ“ž Providing exceptional customer support: Respond promptly and professionally to customer inquiries, concerns, and complaints through various communication channels, such as phone, email, live chat, and social media.
🌟 Assisting with product information: Offer accurate and helpful information about our products/services in a friendly and efficient manner to address customer needs and enhance their experience.
πŸ“‚ Resolving customer issues: Take ownership of customer issues and ensure timely resolution, collaborating with other team members and departments as necessary.
πŸ‘₯ Collaborating with the team: Work closely with the customer support team, consisting of 17 members who focus on foreign markets. Communicate effectively in English within the team and contribute to a positive and collaborative work environment.
πŸ“ Maintaining records: Keep detailed records of customer interactions and transactions to facilitate effective follow-ups and provide insights for process improvements.

πŸ’ͺ What You Bring: πŸ’ͺ

πŸ‡­πŸ‡· Native Croatian speaker with strong English skills: Fluent in both spoken and written Croatian language and English to effectively communicate with Croatian-speaking customers and collaborate with the multicultural team.
πŸ“ž Customer service experience: Demonstrated experience in providing exceptional customer service, handling inquiries, and resolving issues in a professional and empathetic manner.
🌐 Strong communication skills: Excellent verbal and written communication skills in both Croatian and English, enabling clear and concise interactions with customers and team members.
πŸ‘¨β€πŸ’» Tech-savviness: Comfortable using various communication platforms, customer support tools, and computer systems to efficiently deliver support and maintain accurate records.
🌈 Cultural awareness: Appreciation and respect for cultural differences, enabling you to provide inclusive and personalized customer support to our diverse customer base.

🌟 Perks & Benefits: 🌟

🌴 Generous vacation time: Benefit from five weeks of vacation per year to recharge and maintain a healthy work-life balance.
πŸ’» Remote work option: Embrace the opportunity to work remotely, with the possibility of working from home (you can be located in Croatia or Czech Republic).

πŸ›οΈ Employee discount: Access a special employee discount on Bonami products to enjoy our wide range of offerings.

Other info: we are looking for someone to start in May 2024 🌸

πŸ‘₯ Meet Your New Team: πŸ‘₯

Join our dedicated and diverse customer support team at, where collaboration and excellence drive our success. Led by Maciej, our kind and experienced Manager, the team comprises 17 professionals focused on providing support to foreign countries. While some team members are based in our Prague office, many work remotely, fostering a flexible and dynamic work environment

πŸ“‹ Selection Process: Your Journey to Joining Our Team πŸ“‹

1️⃣ Step One: Send us your English CV
We'd love to learn more about you! Please submit your CV in English so we can evaluate your skills and experiences. If we believe there's a potential fit, we'll move on to the next step! Also respond to our questions, also in English.
2️⃣ Step Two: HR Screening Call
Our HR team will reach out to you for an initial screening call. This will be an opportunity for us to get to know you better and for you to ask any questions you might have about the role and our company.

3️⃣ Step Three: Online Interview and a short written task. A test phone call might follow, being the last step of the whole process.

🏁 Once you've successfully completed the selection process, we'll be excited to welcome you to our amazing Bonami team!

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